Store Sales & Service Lead

Williams-Sonoma, Inc.; Miami Beach (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and building customer relationships. You will maintain store presence to ensure proper staff coverage and model excellence in sales and service.

The role emphasizes coaching, product knowledge, and applying Selling Essentials to educate the team and drive sales while upholding our People-First philosophy and inclusive culture.

Qualifications

• 2-3 years of retail sales or customer service management experience.
• Strong leadership and coaching abilities.
• Excellent communication and organizational skills.

Responsibilities

• Leads the store team to create an exceptional customer experience and meet sales goals.
• Ensure adequate staffing on the sales floor while role-modeling service.
• Coach staff on success metrics and customer satisfaction.
• Utilize Selling Essentials to train staff and achieve business goals.

Skills

Retail sales

Customer service

Leadership

Tools

Selling Essentials

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and building customer relationships. You will maintain store presence to ensure proper staff coverage and model excellence in sales and service.

The role emphasizes coaching, product knowledge, and applying Selling Essentials to educate the team and drive sales while upholding our People-First philosophy and inclusive culture.