Lead Store Manager — Elevate Customer Experience & Sales

Pottery Barn; Naples (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Discount on brands

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to help drive store performance and deliver World-Class service. You will model customer relationships, supervise staff coverage, and lead by example on selling and service standards.

The role emphasizes coaching, staffing, and a customer-centric environment consistent with our People-First culture and brand values across Williams-Sonoma, Pottery Barn, and related brands.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and plan actions.
• Great time management and ability to handle multiple tasks.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed while serving as a role model for sales associates.
• Coach staff on successes and challenges to reinforce customer service principles.
• Utilize Selling Essentials and training resources to educate team on product and selling skills.
• Create a positive environment where associates are treated fairly and with dignity.
• Ensure timely resolution of client service issues including delivery/pick-up and reporting.

Skills

Leadership

Sales leadership

Customer service

Communication

Time management

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to help drive store performance and deliver World-Class service. You will model customer relationships, supervise staff coverage, and lead by example on selling and service standards.

The role emphasizes coaching, staffing, and a customer-centric environment consistent with our People-First culture and brand values across Williams-Sonoma, Pottery Barn, and related brands.