Assistant Store Manager: World‑Class Service & Sales

Pottery Barn; Fairfax (VA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental, vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service for Pottery Barn.

You will support the management team in delivering world-class service and serve as a role model for building relationships with customers, maintaining store supervision to ensure staff coverage in all areas. The role emphasizes leadership, communication, and the ability to coach staff, using Selling Essentials to educate on products and drive business goals.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Communication skills

Leadership

Organization

Time management

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service for Pottery Barn.

You will support the management team in delivering world-class service and serve as a role model for building relationships with customers, maintaining store supervision to ensure staff coverage in all areas. The role emphasizes leadership, communication, and the ability to coach staff, using Selling Essentials to educate on products and drive business goals.