Store Team Lead - Elevate Customer Experience & Operations

Rack Room Shoes; City of Albany (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure full policy compliance. You will lead, train, and guide staff under the Store Manager and Assistant Manager's direction, stepping in when they are unavailable to manage all store activities.

The role emphasizes delivering an excellent customer shopping experience, meeting sales and service goals, and maintaining operations across POS, inventory, merchandising, and payroll functions.

Qualifications

• Effective verbal and written communication skills.
• Strong managerial and organizational abilities.
• Ability to lead a team in a retail environment.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership, training and guidance to staff.
• Maintain customer service standards and resolve issues promptly.
• Oversee POS, inventory control, merchandising, payroll and scheduling.
• Support loss prevention and store security practices.
• Assist in managing all store activities in the absence of management.

Skills

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure full policy compliance. You will lead, train, and guide staff under the Store Manager and Assistant Manager's direction, stepping in when they are unavailable to manage all store activities.

The role emphasizes delivering an excellent customer shopping experience, meeting sales and service goals, and maintaining operations across POS, inventory, merchandising, and payroll functions.