Store Team Lead: Elevate Customer Experience & Operations

Rack Room Shoes; Melbourne (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations, ensuring 100% adherence to company policies, and guiding staff under the Store Manager and Assistant Store Manager. The role may be full- or part-time and focuses on leadership, customer service excellence, and practical training, inventory control, and loss prevention for a busy retail location in Melbourne, FL.

You will help drive sales, merchandise presentation, scheduling, and open/close procedures while

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Evidence of managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service standards; train staff.
• Handle POS transactions, sales, discounts, refunds, and loyalty processes.
• Oversee inventory control, shipping/receiving, price changes and stock integrity.
• Direct merchandising, visual presentation and promotional signage.
• Manage scheduling, payroll adherence and attendance tracking.
• Train and develop direct reports and enforce customer service standards.
• Lead loss prevention efforts to protect company assets.
• Develop a clear understanding of day-to-day operations.

Skills

Approved background check

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations, ensuring 100% adherence to company policies, and guiding staff under the Store Manager and Assistant Store Manager. The role may be full- or part-time and focuses on leadership, customer service excellence, and practical training, inventory control, and loss prevention for a busy retail location in Melbourne, FL.

You will help drive sales, merchandise presentation, scheduling, and open/close procedures while