Store Team Lead: Elevate Customer Experience & Operations

Rack Room Shoes

Melbourne (FL)

On-site

USD 40,000 - 50,000

Full time

7 days ago

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Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations, ensuring 100% adherence to company policies, and guiding staff under the Store Manager and Assistant Store Manager. The role may be full- or part-time and focuses on leadership, customer service excellence, and practical training, inventory control, and loss prevention for a busy retail location in Melbourne, FL.

You will help drive sales, merchandise presentation, scheduling, and open/close procedures while

Qualifications

Background check required.
Strong verbal and written communication skills.
Evidence of managerial and organizational abilities.

Responsibilities

Ensure safety and welfare of employees and customers.
Create and maintain an excellent customer shopping experience; reinforce service standards; train staff.
Handle POS transactions, sales, discounts, refunds, and loyalty processes.
Oversee inventory control, shipping/receiving, price changes and stock integrity.
Direct merchandising, visual presentation and promotional signage.
Manage scheduling, payroll adherence and attendance tracking.
Train and develop direct reports and enforce customer service standards.
Lead loss prevention efforts to protect company assets.
Develop a clear understanding of day-to-day operations.