Store Team Lead - Elevate Customer Experience & Ops

Rack Room Shoes; Fort Oglethorpe (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will lead, train, and mentor staff under Store Manager direction, stepping in for leadership in their absence.

The role emphasizes delivering exceptional customer service, achieving sales and operational objectives, and maintaining standards across all store activities. You may be full-time or part-time management staff, responsible for supervising Team Members, coordinating tasks,

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to staff and maintain an excellent customer experience.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory control, price changes, markdowns, and physical inventory.
• Direct visual merchandising, floor upkeep, promotions, and signage.
• Monitor payroll, scheduling, and attendance to meet budget.

Skills

Verbal & written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will lead, train, and mentor staff under Store Manager direction, stepping in for leadership in their absence.

The role emphasizes delivering exceptional customer service, achieving sales and operational objectives, and maintaining standards across all store activities. You may be full-time or part-time management staff, responsible for supervising Team Members, coordinating tasks,