Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Melbourne (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Melbourne, FL seeks a Team Lead to supervise daily store operations, ensure policy compliance, and guide staff under the Store Manager. The role emphasizes leadership, training, and delivering a top-notch customer experience.

The Team Lead works to meet sales, service, and operational objectives, covering full or part-time shifts as needed and stepping in during manager absences.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Oversee day-to-day store operations in absence of managers.
• Provide leadership and training to staff to ensure policy compliance and service standards.
• Handle POS transactions, returns, loyalty, and opening/closing procedures per policy.
• Maintain inventory control, pricing, and merchandising to company standards.
• Lead sales floor presentation, housekeeping, promotions, and visual standards.
• Assist with payroll scheduling and attendance, and manage staff scheduling.
• Support loss prevention efforts and asset protection.
• Aim to meet or exceed sales, customer service, and operational objectives.

Skills

Leadership

Communication

Customer Service

Staff Training

Inventory Management

Loss Prevention

Scheduling

Job description

Rack Room Shoes in Melbourne, FL seeks a Team Lead to supervise daily store operations, ensure policy compliance, and guide staff under the Store Manager. The role emphasizes leadership, training, and delivering a top-notch customer experience.

The Team Lead works to meet sales, service, and operational objectives, covering full or part-time shifts as needed and stepping in during manager absences.