Store Team Lead: Elevate Customer Experience & Operations

Rack Room Shoes; Culpeper (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Rack Room Shoes in Culpeper, VA is seeking a Team Lead to assist in supervising daily store operations, ensure 100% compliance with company policies, and provide guidance and training to staff under the Store Manager and Assistant Store Manager.

The Team Lead will help deliver an excellent customer shopping experience, oversee POS procedures, inventory, merchandising, scheduling, and loss prevention, and may serve as acting manager when needed, in full- or part-time capacity.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise day-to-day store operations.
• Provide service training and leadership to staff.
• Manage POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Oversee inventory control, shipping/receiving, price changes, and markdowns.
• Direct merchandising, housekeeping, promotions, and signage on the sales floor.
• Assist with scheduling and payroll budget compliance.
• Develop direct reports and reinforce customer service standards.
• Support loss prevention and protect company assets.

Skills

Leadership

Communication

Organizational skills

Job description

Rack Room Shoes in Culpeper, VA is seeking a Team Lead to assist in supervising daily store operations, ensure 100% compliance with company policies, and provide guidance and training to staff under the Store Manager and Assistant Store Manager.

The Team Lead will help deliver an excellent customer shopping experience, oversee POS procedures, inventory, merchandising, scheduling, and loss prevention, and may serve as acting manager when needed, in full- or part-time capacity.