Store Team Lead — Elevate Customer Experience & Operations

Rack Room Shoes; Germantown (TN); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

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Job summary

Rack Room Shoes seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will guide staff, provide training, and stand in for management as needed to keep service levels high and operations running smoothly.

The role involves leading customer experience, payroll coordination, inventory control, merchandising, and loss prevention while maintaining safety for customers and employees.

Qualifications

• Approved background check.
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Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Process POS transactions in line with policy and procedures.
• Maintain inventory control, shipping/receiving, pricing, and markdowns.
• Oversee merchandising, visuals, upkeep, and signage.
• Monitor payroll scheduling and budget compliance.
• Train and develop direct reports and reinforce service standards.
• Support loss prevention and asset protection policies.
• Develop understanding of day-to-day store operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will guide staff, provide training, and stand in for management as needed to keep service levels high and operations running smoothly.

The role involves leading customer experience, payroll coordination, inventory control, merchandising, and loss prevention while maintaining safety for customers and employees.