Store Team Lead - Elevate Customer Experience

Nike Inc; Hershey (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discounts for you and family (Nike,Con

401(k) Plan, etc.

Employee Stock Purchase Plan (ESPP)

Job summary

Nike Factory Store Hershey in Hershey, PA is hiring a Retail Supervisor to lead a fast-paced team and guide customers in making the best choices. You’ll work with your team on customer service, product knowledge, and store execution.

The role emphasizes daily customer engagement, teamwork, and embracing Nike’s culture while supporting store goals and events. Must be 18+ with retail experience and flexible hours.

Qualifications

• Must be at least 18 (U.S).
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood
• Ability to learn and train on the latest products and technologies
• Physical requirements include bending, squatting, reaching, climbing ladders and standing for extended periods.

Responsibilities

• Be enthusiastic, knowledgeable about Nike products and services to support customer needs
• Bring a positive attitude and passion to teammates and customers daily
• Lead by example and deliver service in line with Nike’s Service Principles
• Make customers feel welcome and exceed their expectations at every step
• Be professional, demonstrate integrity, reliability, and kindness
• Operate cash register, shipping/receiving, stock, clean and build displays
• Attend store events to support the team

Job description

Nike Factory Store Hershey in Hershey, PA is hiring a Retail Supervisor to lead a fast-paced team and guide customers in making the best choices. You’ll work with your team on customer service, product knowledge, and store execution.

The role emphasizes daily customer engagement, teamwork, and embracing Nike’s culture while supporting store goals and events. Must be 18+ with retail experience and flexible hours.