Retail Team Lead — Customer Experience Champion

Nike Inc; Sevierville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts for you and family up to 50%

Paid time off & holiday pay

401(k) & related benefits

Health Savings Accounts

Employee Stock Purchase Plan

Tuition reimbursement

EAP access

Job summary

Nike Factory Sevierville in Sevierville, TN is seeking a Retail Supervisor to lead a high‑volume store team and deliver exceptional customer service. You’ll coach staff, manage daily operations, and help customers find their perfect Nike products through engaging, informed service.

Responsibilities include cash handling, stocking, and maintaining displays, with nights and weekends as needed. Join a culture that celebrates bold ideas and teamwork.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18.
• Flexibility to work nights, weekends and holidays based on store needs.

Responsibilities

• Be enthusiastic, knowledgeable about Nike products to support customer needs.
• Lead by example and deliver service per Nike’s standards.
• Make customers feel welcome and exceed expectations at every step.
• Operate cash register, shipping/receiving, stocking, cleaning, and visual displays.
• Attend store events and support teammates.

Skills

Retail experience

Customer service

Flexible schedule

Job description

Nike Factory Sevierville in Sevierville, TN is seeking a Retail Supervisor to lead a high‑volume store team and deliver exceptional customer service. You’ll coach staff, manage daily operations, and help customers find their perfect Nike products through engaging, informed service.

Responsibilities include cash handling, stocking, and maintaining displays, with nights and weekends as needed. Join a culture that celebrates bold ideas and teamwork.