Retail Team Lead: Elevate Customer Experience

Nike

Sevierville (TN)

On-site

USD 20,664,000 - 30,307,000

Full time

5 days ago

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Benefits offered by this job

Discounts on Nike products

401(k) eligibility

Health Savings Accounts

Employee Assistance Program

Tuition Reimbursement

Employee Stock Purchase Plan

Paid Time Off & Holidays

Stocked products and displays

Job summary

Nike Factory Sevierville in Sevierville, Tennessee is hiring a Retail Supervisor (Specialist) to lead a high-volume Nike store team. You will focus on delivering exceptional customer service, guiding teammates, and driving store goals in a fast-paced environment.

Responsibilities include product knowledge, service excellence, cash handling, merchandising, and supporting store events. Flexibility for nights/weekends and a 1-year retail background are required.

Qualifications

1 year of retail or consumer service experience.
Must be at least 18 years old.
Flexibility to work nights, weekends and holidays based on store needs.
Ability to learn and train on the latest products and technologies.

Responsibilities

Be enthusiastic, knowledgeable about NIKE products and services to support customer needs.
Lead by example and deliver service aligned with Nike’s Service Principles.
Make customers feel welcome and exceed expectations at every step.
Operate a cash register, shipping/receiving duties, stock products and build displays.
Attend store events and support teammates.

Skills

Retail experience

Customer service

Flexibility

Learning mindset

Tools

POS system

Job description

Responsibilities include product knowledge, service excellence, cash handling, merchandising, and supporting store events. Flexibility for nights/weekends and a 1-year retail background are required.

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