Retail Team Lead - Elevate Customer Experience

Nike; Somerville (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k) plan with employer match

Health Savings Account

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

Nike Factory Store Somerville is seeking a Retail Supervisor who will lead a high-energy team in a fast-paced, customer-focused environment. You will guide service standards, help customers find the right products, and support daily operations in a busy Nike retail setting.

Join a team that values passion for sport, teamwork, and innovative in-store experiences. This role requires flexibility for nights and weekends and offers opportunities to grow with Nike’s iconic brand.

Qualifications

• Must be at least 18 years old in the U.S.
• 1 year of retail or consumer service experience
• Ability to work nights, weekends and holidays as needed
• Provide authentic customer service to ensure customers feel seen and understood
• Ability to learn and train on the latest products and technologies
• Physical requirements include bending, squatting, reaching, climbing ladders and standing for long periods

Responsibilities

• Be enthusiastic, excited, and knowledgeable about Nike products and services to support customer needs
• Bring a positive attitude to teammates and customers daily
• Lead by example and deliver service in line with Nike’s Service Principles
• Make customers feel welcome and exceed expectations throughout their journey
• Operate cash register, shipping, receiving, stocking, and display building as needed
• Attend store events and support team efforts

Skills

Retail experience

Customer service

Team leadership

Flexibility

Night/weekend availability

Job description

Nike Factory Store Somerville is seeking a Retail Supervisor who will lead a high-energy team in a fast-paced, customer-focused environment. You will guide service standards, help customers find the right products, and support daily operations in a busy Nike retail setting.

Join a team that values passion for sport, teamwork, and innovative in-store experiences. This role requires flexibility for nights and weekends and offers opportunities to grow with Nike’s iconic brand.