Store Team Lead: Customer Service & Ops

O'Reilly Auto Enterprises, LLC; Auburn (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One medical, dental &

Vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Store Assistant Manager to lead the team in delivering exceptional customer service and overseeing daily operations at the Auburn, MA location. This role focuses on staffing, coaching, and ensuring high standards across sales and service programs.

The position emphasizes bilingual capabilities and a strong background in parts service, with opportunities for career growth within the company.

Qualifications

• Retail leadership and customer service ability.
• Bilingual candidates encouraged; Spanish desired.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise service programs at the showroom (e.g., Related sales, Hi5, Rock the Call).
• Staff the retail sales counter during peak hours and train team members.
• Assist hiring: interviews, candidate evaluation, scheduling with management.
• Ensure returns, exchanges, refunds are processed correctly and documented.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish language skills

Job description

O'Reilly Auto Parts is seeking a Store Assistant Manager to lead the team in delivering exceptional customer service and overseeing daily operations at the Auburn, MA location. This role focuses on staffing, coaching, and ensuring high standards across sales and service programs.

The position emphasizes bilingual capabilities and a strong background in parts service, with opportunities for career growth within the company.