Store Team Lead - Customer Experience & Operations

Rack Room Shoes; Durham (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

Rack Room Shoes is seeking a part-time Team Lead in Durham, North Carolina, to assist in managing store operations. This role involves ensuring compliance with established company policies while providing leadership and training to staff. The ideal candidate will focus on enhancing customer experiences and supervising inventory control.

Key qualifications include effective communication skills and managerial abilities. The Team Lead plays a crucial role in cultivating a positive shopping environment and should be prepared to handle customer service issues promptly.

Qualifications

• An approved background check is required.
• Ability to manage day-to-day operations and provide leadership.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain excellent customer shopping experiences.
• Manage customer issues with urgency.
• Oversee inventory control and compliance with policies.
• Manage payroll and scheduling compliant with policies.
• Train and develop direct reports in customer service.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a part-time Team Lead in Durham, North Carolina, to assist in managing store operations. This role involves ensuring compliance with established company policies while providing leadership and training to staff. The ideal candidate will focus on enhancing customer experiences and supervising inventory control.

Key qualifications include effective communication skills and managerial abilities. The Team Lead plays a crucial role in cultivating a positive shopping environment and should be prepared to handle customer service issues promptly.