Retail Team Lead: Customer Experience & Store Ops

Rack Room Shoes; Salisbury (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations and ensure adherence to company policies and procedures. You will provide leadership, guidance and training to staff, stepping in for Store Manager when needed to keep sales, service and operations on track.

The role involves ensuring customer satisfaction, maintaining service standards, supervising POS transactions, inventory, merchandising, payroll, training and loss prevention across the store.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience; reinforce service standards.
• Process POS transactions in line with policy: Sales, Discounts, Refunds, Loyalty, opening/closing procedures.
• Inventory control including shipping/receiving, price changes, markdowns, singles, damaged merchandise, physical inventory.
• Store merchandising and visual presentation to company standards.
• Payroll control including scheduling, payroll budget compliance, time & attendance.
• Training and development of direct reports with adherence to policies.
• Loss prevention to protect company assets.
• Manage day-to-day operations and strive to meet objectives.

Skills

Leadership

Customer service

Communication

Training

Tools

POS System

Job description

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations and ensure adherence to company policies and procedures. You will provide leadership, guidance and training to staff, stepping in for Store Manager when needed to keep sales, service and operations on track.

The role involves ensuring customer satisfaction, maintaining service standards, supervising POS transactions, inventory, merchandising, payroll, training and loss prevention across the store.