Store Team Lead - Customer Experience & Ops

Rack Room Shoes; Columbus (OH); On-site; USD 19,000 - 30,000; Full time

Job summary

Rack Room Shoes in Columbus, OH is seeking a Team Lead to supervise day-to-day store operations and ensure 100% compliance with company policies. You will provide leadership, training, and guidance to staff under the Store Manager and Assistant Manager, stepping in when they are absent.

The role focuses on delivering excellent customer service, maintaining store standards, managing inventory and merchandise presentation, and supporting payroll and scheduling within a team-driven environment.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure compliance with company policies.
• Provide leadership, guidance and training to staff under direction of Store Manager and Assistant Store Manager.
• Step in for Store Manager/Assistant Manager when they are absent.
• Deliver excellent customer service and maintain service standards.

Skills

Verbal & written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Columbus, OH is seeking a Team Lead to supervise day-to-day store operations and ensure 100% compliance with company policies. You will provide leadership, training, and guidance to staff under the Store Manager and Assistant Manager, stepping in when they are absent.

The role focuses on delivering excellent customer service, maintaining store standards, managing inventory and merchandise presentation, and supporting payroll and scheduling within a team-driven environment.