Store Team Lead: Customer Experience & Ops

Renew Cannabis Co.; Brandon (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(K) Retirement Plan

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf is hiring a Lead Store Associate in Brandon, FL to lead customer experiences and guide a store team. You’ll act as brand ambassador, drive performance, and maintain a compliant, high-performing retail environment.

You will open/close, verify IDs, manage inventory, and coach staff to deliver exceptional service while upholding SOPs and safety standards. A strong emphasis on teamwork and problem-solving is required.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi‑tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high‑stress situations.

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Skills

Leadership

Customer service

POS systems

Cash handling

Team coaching

Communication

Attention to detail

Multitasking

Time management

Education

High School Diploma or GED

Tools

POS software

Job description

Curaleaf is hiring a Lead Store Associate in Brandon, FL to lead customer experiences and guide a store team. You’ll act as brand ambassador, drive performance, and maintain a compliant, high-performing retail environment.

You will open/close, verify IDs, manage inventory, and coach staff to deliver exceptional service while upholding SOPs and safety standards. A strong emphasis on teamwork and problem-solving is required.