Store Lead - Customer Experience & Operations

Curaleaf; Clearwater (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf is seeking a Lead Store Associate in Clearwater, FL to guide a high-performing retail team and deliver exceptional customer experiences at our Gulf To Bay Blvd location. As a brand ambassador, you’ll lead daily operations, coach staff, ensure compliance, and drive KPI results through consultative selling and loyalty enrollment.

Ideal candidates bring at least 6 months leadership in retail, 1 year of sales or customer-facing work, and familiarity with POS systems; 21+ and a HS diploma

Qualifications

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team-building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

Skills

Customer service

Leadership

Sales

Cash handling

Team coaching

Communication

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf is seeking a Lead Store Associate in Clearwater, FL to guide a high-performing retail team and deliver exceptional customer experiences at our Gulf To Bay Blvd location. As a brand ambassador, you’ll lead daily operations, coach staff, ensure compliance, and drive KPI results through consultative selling and loyalty enrollment.

Ideal candidates bring at least 6 months leadership in retail, 1 year of sales or customer-facing work, and familiarity with POS systems; 21+ and a HS diploma