Store Team Lead: Customer Experience & Operations

Rack Room Shoes; Saint Augustine, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Saint Augustine, FL is seeking a Team Lead to supervise daily store operations, train staff, and uphold company policies. You will report to Store Manager and assist in guiding a team to deliver outstanding customer service and meet sales goals.

The role covers opening/closing duties, cash handling, inventory control, merchandising, scheduling, and loss prevention. A successful candidate demonstrates strong leadership, communication, and organizational skills and can step in

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Safety and welfare of employees and customers.
• Provide service training and leadership to staff and maintain service standards.
• Handle POS transactions per policy, including sales, discounts and loyalty.
• Inventory control including shipping/receiving, price changes and stock integrity.
• Merchandising and visual presentation per company standards.
• Payroll control including scheduling and attendance within budget.
• Train and develop direct reports and reinforce customer service standards.
• Loss prevention and asset protection responsibilities.
• Lead day-to-day operations to meet store objectives.

Skills

Leadership

Communication

Customer service

Job description

Rack Room Shoes in Saint Augustine, FL is seeking a Team Lead to supervise daily store operations, train staff, and uphold company policies. You will report to Store Manager and assist in guiding a team to deliver outstanding customer service and meet sales goals.

The role covers opening/closing duties, cash handling, inventory control, merchandising, scheduling, and loss prevention. A successful candidate demonstrates strong leadership, communication, and organizational skills and can step in