Retail Team Lead - Operations & Customer Experience

Rack Room Shoes; Ocala (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead for its Ocala, Florida store to supervise daily operations and ensure adherence to company policies. You will lead staff training and guide service standards to deliver an exceptional shopping experience.

The role supports store management in driving sales, overseeing POS, inventory, scheduling, payroll, and merchandising while maintaining loss prevention and a strong customer focus.

Qualifications

• Approved background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to store staff.
• Maintain customer service standards and resolve customer issues.
• Manage POS transactions, inventory control, pricing, and promotions.
• Oversee scheduling, payroll, and attendance.
• Lead merchandising, loss prevention, and visual presentation.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead for its Ocala, Florida store to supervise daily operations and ensure adherence to company policies. You will lead staff training and guide service standards to deliver an exceptional shopping experience.

The role supports store management in driving sales, overseeing POS, inventory, scheduling, payroll, and merchandising while maintaining loss prevention and a strong customer focus.