Store Team Lead: Customer Experience & Operations

Rack Room Shoes; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is looking for a Team Lead in Texas to supervise daily store operations and ensure 100% policy compliance. You will guide and train staff under the Store Manager and Assistant Store Manager, stepping in when they are unavailable.

The role focuses on achieving sales, service, and operational goals while maintaining a safe shopping environment and resolving customer issues with urgency. It may be full- or part-time and requires strong interpersonal and organizational skills.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage customer issues with a sense of urgency and to customer satisfaction.
• Process POS transactions in accordance with policy.
• Inventory control including shipping/receiving, price changes and markdowns.
• Merchandising and visual presentation adhering to company standards.
• Payroll control including scheduling and attendance.
• Training and development of direct reports.
• Loss prevention and protection of company assets.
• Understand and manage day-to-day store operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Background check

Job description

Rack Room Shoes is looking for a Team Lead in Texas to supervise daily store operations and ensure 100% policy compliance. You will guide and train staff under the Store Manager and Assistant Store Manager, stepping in when they are unavailable.

The role focuses on achieving sales, service, and operational goals while maintaining a safe shopping environment and resolving customer issues with urgency. It may be full- or part-time and requires strong interpersonal and organizational skills.