Retail Store Team Lead — Ops, Training & Service

Rack Room Shoes; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Greer, SC is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will provide leadership, training, and direction to the store staff under the Store Manager and Assistant Store Manager.

In this role you will safeguard employees and customers, uphold service standards, handle POS transactions, manage inventory, and assist with merchandising, scheduling, and payroll controls.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Maintain service level standards and provide staff training.
• Manage customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Inventory control: receiving, price changes, markdowns and stock integrity.
• Merchandise and visual presentation per company standards.

Skills

Verbal and written communications

Leadership

Organizational skills

Job description

Rack Room Shoes in Greer, SC is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will provide leadership, training, and direction to the store staff under the Store Manager and Assistant Store Manager.

In this role you will safeguard employees and customers, uphold service standards, handle POS transactions, manage inventory, and assist with merchandising, scheduling, and payroll controls.