Store Team Lead: Customer Experience & Ops Leader

Rack Room Shoes; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations in Florence, SC. You will guide staff under Store Manager direction, ensure safety, and maintain top-notch customer service and compliance with company policies. In the absence of leadership, you assume full responsibility for the store.

You will lead training, handle customer issues with urgency, and oversee POS, inventory, merchandising, payroll, and loss prevention to meet sales and service goals.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Lead and train staff to deliver an excellent customer shopping experience and service standards.
• Process POS transactions, discounts, refunds, loyalty and opening/closing procedures.
• Oversee inventory control: shipping/receiving, price changes, markdowns, singles, damaged merchandise, physical inventory.
• Direct merchandising and visual standards: placement, maintenance, signage, promotions.
• Manage scheduling and payroll compliance; track time and attendance.
• Develop direct reports and reinforce customer service standards.
• Support loss prevention and protect company assets.
• Aim to understand and manage day-to-day store operations.

Skills

Leadership

Customer Service

Communication

Training

Organizational Skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations in Florence, SC. You will guide staff under Store Manager direction, ensure safety, and maintain top-notch customer service and compliance with company policies. In the absence of leadership, you assume full responsibility for the store.

You will lead training, handle customer issues with urgency, and oversee POS, inventory, merchandising, payroll, and loss prevention to meet sales and service goals.