Store Team Lead: Operations, Training & Service

Rack Room Shoes; Greenville (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Greenville, SC is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will guide staff and coordinate with the Store Manager, providing leadership and training to the team.

In the absence of the Store Manager and Assistant Manager, you assume full responsibility for all store operations while relentlessly pursuing sales, service and operational excellence. A Team Lead may be full or part-time management.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage POS transactions per policy, discounts and refunds.
• Oversee inventory, pricing changes, and physical inventory processes.
• Lead sales floor merchandising and visual presentation.
• Coordinate scheduling and payroll-related tasks.
• Train and develop direct reports in line with policies.
• Support loss prevention and asset protection.
• Pursue mastery of daily store operations.

Skills

Leadership

Customer service

Communication

Job description

Rack Room Shoes in Greenville, SC is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will guide staff and coordinate with the Store Manager, providing leadership and training to the team.

In the absence of the Store Manager and Assistant Manager, you assume full responsibility for all store operations while relentlessly pursuing sales, service and operational excellence. A Team Lead may be full or part-time management.