Retail Team Lead - Ops & Service Excellence

Rack Room Shoes; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will guide staff under Store Manager direction, stepping in to run operations in their absence while striving to meet sales and service goals.

This role may be a full or part-time management position; duties include customer service, POS procedures, inventory, merchandising, payroll, training, and loss prevention as part of a hands-on leadership team.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience, service standards, and staff guidance.
• Handle POS transactions, sales, discounts, refunds, and loyalty procedures.

Skills

Verbal & written communication

Managerial skills

Background check

Job description

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will guide staff under Store Manager direction, stepping in to run operations in their absence while striving to meet sales and service goals.

This role may be a full or part-time management position; duties include customer service, POS procedures, inventory, merchandising, payroll, training, and loss prevention as part of a hands-on leadership team.