Store Team Lead—Customer Experience & Growth

Timberland; Detroit (MI); In loco; USD 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive potential

Commission potential

Descrizione del lavoro

Timberland in Detroit, MI is seeking a Supervisor to lead the store team, coach associates, and drive an exceptional customer experience. You will partner with store leadership to maximize profitability, maintain brand standards, and ensure smooth operations in a fast-paced retail setting.

The role requires 1+ years in retail leadership, a high school diploma or equivalent, and strong communication. Eligible for hourly pay with incentive opportunities and comprehensive benefits.

Competenze

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Foundation skills include coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.

Mansioni

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Conoscenze

Customer engagement

Coaching

Leadership

Communication

Inventory management

Store operations

Visual merchandising

Formazione

High school diploma or equivalent

Associate degree preferred

Descrizione del lavoro

Timberland in Detroit, MI is seeking a Supervisor to lead the store team, coach associates, and drive an exceptional customer experience. You will partner with store leadership to maximize profitability, maintain brand standards, and ensure smooth operations in a fast-paced retail setting.

The role requires 1+ years in retail leadership, a high school diploma or equivalent, and strong communication. Eligible for hourly pay with incentive opportunities and comprehensive benefits.