Store Supervisor: Lead Team & Elevate Customer Experience

icebreaker; Detroit (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Discounts on ski passes

Kayak rentals

Job summary

Timberland is seeking a Supervisor to support store leadership, coach associates, and deliver an abets-in-class customer experience. You will lead by example, partner with the Store Manager and Assistant Store Manager, and help maximize store profitability while fostering an inclusive team culture and strong store standards.

This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.

Skills

Store leadership

Coaching

Communication

Customer engagement

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland is seeking a Supervisor to support store leadership, coach associates, and deliver an abets-in-class customer experience. You will lead by example, partner with the Store Manager and Assistant Store Manager, and help maximize store profitability while fostering an inclusive team culture and strong store standards.

This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.