Retail Supervisor: Lead Team, Elevate Customer Experience

Timberland; Allen (TX); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Incentive potential

Benefits overview via VF

Job summary

Timberland is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

This fast-paced retail role partners with the Store Manager to maximize profitability and foster an inclusive team culture. The ideal candidate has 1+ years of retail or store leadership experience, a high school diploma or equivalent (associate

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Store leadership

Coaching & development

Communication skills

Results-driven

Adaptability

Retail software familiarity

Education

High school diploma or equivalent

Associate degree preferred

Job description

Timberland is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

This fast-paced retail role partners with the Store Manager to maximize profitability and foster an inclusive team culture. The ideal candidate has 1+ years of retail or store leadership experience, a high school diploma or equivalent (associate