Store Team Lead: Customer Experience & Ops

Vans; Central Valley (UT); On-site; USD 29,000 - 44,000; Full time

Job summary

Timberland is seeking a motivated Supervisor to support the store leadership team and elevate the customer experience. You will coach and develop associates, supervise daily store operations, and ensure product flow aligns with brand standards.

The role emphasizes driving sales, coaching teams, and maintaining store standards in a fast-paced environment. A strong customer focus and reliable communication are essential for success in this position.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High school diploma or equivalent required; an associate degree is preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Lead and coach associates to meet productivity and service metrics.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations and ensure timely product flow to the sales floor.
• Maintain visual merchandising standards and stock replenishment per brand directives.

Skills

Retail leadership

Customer service

Communication

Coaching

Team motivation

Problem solving

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

POS systems

Job description

Timberland is seeking a motivated Supervisor to support the store leadership team and elevate the customer experience. You will coach and develop associates, supervise daily store operations, and ensure product flow aligns with brand standards.

The role emphasizes driving sales, coaching teams, and maintaining store standards in a fast-paced environment. A strong customer focus and reliable communication are essential for success in this position.