Retail Team Lead: Customer Experience & Operations

VF Corporation; Woodbridge (VA); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Incentive plan

Benefits overview

Job summary

Timberland is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive culture, and contribute to store success.

Qualifications

• Foundational retail leadership experience.
• Strong coaching and communication skills.
• Ability to drive results through store teams and meet sales goals.

Responsibilities

• Lead the store's leadership team and drive a best-in-class customer experience.
• Coach and develop associates; model selling behaviors and foster a consumer-centric mindset.
• Oversee opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations and ensure timely product flow to the sales floor.
• Maintain visual merchandising standards and inventory integrity.
• Participate in training and onboarding new team members; promote inclusivity.

Skills

Customer engagement

Leadership

Coaching

Communication

Store operations

Merchandising

Education

High school diploma or equivalent

Associate degree preferred

Job description

Timberland is seeking a Supervisor to support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you will help maximize profitability, foster an inclusive culture, and contribute to store success.