Retail Team Leader - Customer Experience & Ops

Vf Corporation; Braintree (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Incentive potential

Benefits package

Job summary

Timberland is hiring a Supervisor to support the store leadership team and drive an exceptional customer experience. You will coach associates, ensure operational excellence, and help maximize store profitability while upholding brand standards.

The role suits someone who thrives in a fast-paced retail setting, enjoys mentoring others, and is committed to delivering outstanding service. This position emphasizes teamwork, inclusivity, and community involvement.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High school diploma or equivalent required; associate degree preferred.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures and floor coverage.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote community engagement by participating in local initiatives and events.

Skills

Leadership

Coaching

Customer engagement

Team motivation

Verbal communication

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Word processing

Spreadsheets

Retail software tools

POS systems

Job description

Timberland is hiring a Supervisor to support the store leadership team and drive an exceptional customer experience. You will coach associates, ensure operational excellence, and help maximize store profitability while upholding brand standards.

The role suits someone who thrives in a fast-paced retail setting, enjoys mentoring others, and is committed to delivering outstanding service. This position emphasizes teamwork, inclusivity, and community involvement.