Retail Store Supervisor - Lead, Coach and Delight Customers

VF Corp.; Detroit (MI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical plan rates

Incentive programs

Commission potential

Job summary

Timberland in Detroit is seeking a Supervisor to support the store's leadership, drive a world-class customer experience, coach and develop associates, and ensure operational excellence across engagement, merchandising, and store standards.

Working with the Store Manager and Assistant Store Manager, you will help maximize profitability, foster an inclusive team culture, and contribute to the store's success.

Qualifications

• 1+ year of retail or store leadership experience in a fast-paced environment.
• High school diploma or equivalent; associate degree preferred.
• Strong verbal and written communication with the ability to influence across levels.

Responsibilities

• Deliver high level personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the floor.

Skills

Customer engagement

Coaching

Communication

Leadership

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

Timberland in Detroit is seeking a Supervisor to support the store's leadership, drive a world-class customer experience, coach and develop associates, and ensure operational excellence across engagement, merchandising, and store standards.

Working with the Store Manager and Assistant Store Manager, you will help maximize profitability, foster an inclusive team culture, and contribute to the store's success.