Store Team Lead & Customer Experience Champion

O'Reilly Automotive Stores, Inc.; Port Allen (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401k + stock plan

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, and operations. You will lead the store team, handle customer needs, and ensure smooth daily operations during absences or opposing shifts.

Bilingual candidates encouraged to apply. You will also assist in hiring, training, and maintaining store standards, ensuring all processes align with company policies.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and execute service programs.
• Work with the store manager to ensure adequate staffing during peak hours.
• Assist in setting team member goals, coaching, and training updates.
• Assist in recruiting tasks, interviewing, and candidate evaluation.
• Ensure phones are answered per policy and processes are followed.
• Oversee buy online/ship to store and transfers; contact customers on shipment arrivals.
• Ensure returns, exchanges and refunds are processed accurately and timely.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, and operations. You will lead the store team, handle customer needs, and ensure smooth daily operations during absences or opposing shifts.

Bilingual candidates encouraged to apply. You will also assist in hiring, training, and maintaining store standards, ensuring all processes align with company policies.