Store Team Lead - Customer Service & Operations (Bilingual)

O'Reilly Auto Parts; Pendleton (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the Store Manager’s absence and lead team members in servicing customers.

The position emphasizes coaching staff, recruiting, scheduling, and ensuring accurate processing of orders, returns, and transfers. Bilingual candidates are encouraged to apply, with opportunities for growth within a strong

Qualifications

• Experience in retail management or assistant management is required.
• Fluency in multiple languages is highly desired.
• Strong customer service and mentoring skills.
• Certifications related to parts management are preferred.
• Ability to supervise staff during peak hours and coordinate scheduling.

Responsibilities

• Lead store team members to deliver excellent customer service.
• Supervise in-store service programs and showroom staffing.
• Assist in hiring, interviewing, and onboarding of new team members.
• Ensure orders, transfers, and returns are processed accurately and timely.
• Perform opening/closing duties and maintain store security.

Skills

Leadership

Customer service

Team training

Multilingual communication

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the Store Manager’s absence and lead team members in servicing customers.

The position emphasizes coaching staff, recruiting, scheduling, and ensuring accurate processing of orders, returns, and transfers. Bilingual candidates are encouraged to apply, with opportunities for growth within a strong