Store Team Lead — Customer Experience & Coaching

Wild Fork Foods; Plano (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Company Match

Monthly Bonus Plan

Paid Time Off: Vacation, Sick,Birthday

Culinary Perks and Training

Mentorship Program

Better Futures Program (free community

Job summary

Wild Fork Foods is seeking a Team Lead to bring the Store Manager’s vision to life on the sales floor. You will lead assigned shifts, ensure a welcoming, customer-ready environment, and coach SalesAssociates through onboarding, product knowledge, and SOPs.

As a hands-on leader, you will manage operations, inventory, and the customer experience, driving staff performance, maintaining food safety, and upholding our service philosophy of personal chef and friendly butcher.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast-paced, customer-focused environment.
• Flexible availability (mornings, evenings, weekends, holidays).

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Motors business needs, adjust priorities and team focus based on traffic and sales opportunities.
• Model and teach Wild Fork’s service philosophy with product knowledge and tips.
• Deliver a warm, engaging customer experience and ensure customers feel welcomed and valued.
• Motivate the team to engage customers, drive conversions, and maintain visibility during peak times.
• Deliver on-the-job training and coaching, support onboarding, and communicate performance opportunities.

Skills

Leadership

Customer service

Communication

Problem solving

Coaching

Fast-paced environment

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork Foods is seeking a Team Lead to bring the Store Manager’s vision to life on the sales floor. You will lead assigned shifts, ensure a welcoming, customer-ready environment, and coach SalesAssociates through onboarding, product knowledge, and SOPs.

As a hands-on leader, you will manage operations, inventory, and the customer experience, driving staff performance, maintaining food safety, and upholding our service philosophy of personal chef and friendly butcher.