Store Team Lead — Customer Experience & Leadership

Wild Fork; Coral Gables (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HRA

FSA

Behavioral Health

Live Health Online

Monthly Bonus

401(k) Matching

PTO

Culinary Perks

Mentorship Program

Better Futures Program

Fin Fit

Discounts

Referral Bonus

Job summary

Wild Fork is seeking a Store Team Lead to guide the sales floor and ensure a welcoming, customer-ready environment. You will coach Sales Associates, oversee onboarding and product knowledge training, and drive operational routines aligned with the company’s service philosophy.

You will lead during shifts, model the W.I.L.D Steps of Service, and deliver a personal chef and friendly butcher experience. The role emphasizes coaching, teamwork, and achieving daily sales goals.

Qualifications

• 1–3 years in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to lift to 50 lbs. and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.
• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.
• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
• Reinforce sales expectations with the team to support hitting daily sales target.
• Maintain an easy-to-shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion.
• Deliver on-the-job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards.
• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Report out-of-stocks, shrink concerns, or product quality issues promptly.
• Support accurate and timely planogram changes and promotional execution.
• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately escape any compliance risks or safety concerns to the Store Manager.

Skills

Store leadership

Customer service

Coaching & training

Team motivation

Conflict resolution

Flexibility

POS systems

Scheduling tools

Microsoft 365

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork is seeking a Store Team Lead to guide the sales floor and ensure a welcoming, customer-ready environment. You will coach Sales Associates, oversee onboarding and product knowledge training, and drive operational routines aligned with the company’s service philosophy.

You will lead during shifts, model the W.I.L.D Steps of Service, and deliver a personal chef and friendly butcher experience. The role emphasizes coaching, teamwork, and achieving daily sales goals.