Store Team Leader: Shift Lead for Customer Experience

Pilgrim; Bensalem Township (Bucks County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Monthly Bonus Plan

401(k) and Company Match

PTO: Vacation, Sick, Birthday PTO

Culinary Perks: Training, Chew on This

Better Futures Program

Employee Referral Bonus Program

Job summary

Wild Fork is seeking a hands-on Team Leader to translate the Store Manager’s vision into action on the sales floor. You will lead shifts, coach associates, and uphold our personal chef and friendly butcher service ethos.

Responsibilities include training, floor coaching, and ensuring food safety, cleanliness, and peak customer experience. The role requires 1–3 years in retail and a flexible schedule, with starting pay of $21/hour plus monthly bonus potential.

Qualifications

• 1-3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Flexible availability (mornings, evenings, weekends, holidays).
• Ability to lift to 50 lbs. and stand for 8–10 hours.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Model and teach Wild Fork’s service steps to deliver a warm, engaging experience.
• Motivate the team to engage customers, build baskets, and drive conversion.
• Deliver on-the-job training and coaching to associates and ensure onboarding completion.
• Execute daily temperature logs, food safety checks, and safety procedures.

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork is seeking a hands-on Team Leader to translate the Store Manager’s vision into action on the sales floor. You will lead shifts, coach associates, and uphold our personal chef and friendly butcher service ethos.

Responsibilities include training, floor coaching, and ensuring food safety, cleanliness, and peak customer experience. The role requires 1–3 years in retail and a flexible schedule, with starting pay of $21/hour plus monthly bonus potential.