Store Team Lead: Customer-Centric Retail Coach

T-Mobile US Inc.; Phoenix (AZ); On-site; USD 43,000 - 76,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a store leader who will guide a retail team to achieve sales and customer service excellence. You will coach staff, manage store operations, and ensure adherence to procedures to drive performance and customer satisfaction.

The role emphasizes staying current on products, delivering coaching conversations, and leading with change agility to meet business targets. Competitive compensation and comprehensive benefits support career growth.

Qualifications

• High School Diploma or GED required.
• 1 year customer service or sales in retail preferred.

Responsibilities

• Lead and develop retail team to hit sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge and store procedures to boost performance.
• Manage store operations including merchandising and plan-o-gram compliance.

Skills

Change Agility

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Leadership

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a store leader who will guide a retail team to achieve sales and customer service excellence. You will coach staff, manage store operations, and ensure adherence to procedures to drive performance and customer satisfaction.

The role emphasizes staying current on products, delivering coaching conversations, and leading with change agility to meet business targets. Competitive compensation and comprehensive benefits support career growth.