Retail Team Lead & Customer Experience Coach

T-Mobile; Columbia (MD); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock grants

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to guide retail teams in delivering exceptional customer service and meeting sales targets. You will coach and train staff, ensure adherence to procedures, and manage merchandising and store operations to drive performance.

Highlights include leading teams, optimizing customer experience, and staying current on products and leadership practices to support financial and operational success at the location.

Qualifications

• High school diploma or GED required; retail leadership experience preferred.
• Proven ability to coach, develop and motivate a retail team.
• Strong knowledge of sales, customer service and store operations.

Responsibilities

• Lead and develop retail team to achieve sales targets and customer service excellence.
• Coach staff on product knowledge, customer interaction and store procedures.
• Manage store operations including merchandising, plan-o-gram compliance and environment.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and leadership practices to be a team resource.

Skills

Leadership

Coaching

Customer Service

Sales

Team Coaching

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership professional to guide retail teams in delivering exceptional customer service and meeting sales targets. You will coach and train staff, ensure adherence to procedures, and manage merchandising and store operations to drive performance.

Highlights include leading teams, optimizing customer experience, and staying current on products and leadership practices to support financial and operational success at the location.