Retail Store Team Lead & Customer Experience Coach

T-Mobile US Inc.; Fort Wayne (IN); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Medical, dental and vision insurance

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a motivated retail leader to guide the team in delivering outstanding customer service and achieving sales goals. You will coach staff, enhance product knowledge, and ensure store procedures are followed to improve performance.

Responsibilities include managing store operations, merchandising, and expense control while staying current on products and leadership practices to support the customer experience and store success.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience in a retail environment preferred.
• Strong leadership and coaching abilities with a customer-focused mindset.
• Ability to manage store operations and coaching conversations.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Sales Performance Coaching

Change Management Coaching

Change Agility

Product Knowledge

Team Coaching

Customer Engagement

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a motivated retail leader to guide the team in delivering outstanding customer service and achieving sales goals. You will coach staff, enhance product knowledge, and ensure store procedures are followed to improve performance.

Responsibilities include managing store operations, merchandising, and expense control while staying current on products and leadership practices to support the customer experience and store success.