Retail Team Lead & Coach

T-Mobile; Joplin (MO); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a results-driven retail leadership role to guide the team in delivering customer-focused service and sales outcomes. You will coach, train, and manage store operations to meet customer needs and drive performance.

Responsibilities include coaching staff, managing merchandising and store standards, and helping the location achieve sales targets while ensuring exceptional customer experiences.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Job description

T-Mobile USA, Inc. is seeking a results-driven retail leadership role to guide the team in delivering customer-focused service and sales outcomes. You will coach, train, and manage store operations to meet customer needs and drive performance.

Responsibilities include coaching staff, managing merchandising and store standards, and helping the location achieve sales targets while ensuring exceptional customer experiences.