Store Team Lead: Coaching, Ops & Guest Experience

Wild Fork; Plano (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Monthly Bonus

PTO Vacation

Culinary Perks

Job summary

Wild Fork in Plano, TX is seeking a hands-on Team Lead to execute the Store Manager’s vision on the sales floor. You will guide and coach Sales Associates, support onboarding and product knowledge training, and uphold our service philosophy of personal chef and friendly butcher.

You’ll lead shifts, manage opening/closing routines, ensure food safety standards, proper cash handling, and maintain an engaging, customer-first store that supports conversion and daily goals.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to lift to 50lbs and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, Scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Shift Leadership & Operational Excellence: Lead the store during assigned shifts and ensure readiness and coverage.
• Open/close routines: Execute opening and closing routines as directed by the Store Manager.
• Food safety & cleanliness: Maintain temperature logs, sanitation routines, and freezer management.
• Cash handling & SOPs: Ensure accurate cash handling and adherence to SOPs.
• Team coaching: Reinforce sales expectations and coach on service and product knowledge.
• Training & onboarding: Deliver on-the-job training and structured onboarding for new hires.
• Merchandising & in-stocks: Manage replenishment and planogram execution.
• Safety & SOPs: Perform daily safety checks and ensure compliance with policies.

Skills

Leadership

Customer service

Coaching

Problem solving

Fast-paced environment

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork in Plano, TX is seeking a hands-on Team Lead to execute the Store Manager’s vision on the sales floor. You will guide and coach Sales Associates, support onboarding and product knowledge training, and uphold our service philosophy of personal chef and friendly butcher.

You’ll lead shifts, manage opening/closing routines, ensure food safety standards, proper cash handling, and maintain an engaging, customer-first store that supports conversion and daily goals.