Store Team Lead: Customer Experience & Coaching

JBS Foods; Frisco (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Monthly Bonus

401(k) Match

PTO

Job summary

Wild Fork Market in Frisco, TX seeks a Store Team Lead to translate the Store Manager’s vision into daily customer experiences. You’ll guide and coach Sales Associates, run shift operations, ensure food safety, and maintain a welcoming, high‑performance environment.

You’ll drive service excellence, coaching for conversion, and manage inventory, merchandising, and SOP adherence. Flexibility and strength in leadership are essential for success in a fast‑paced retail setting.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to lift to 50 lbs. and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain temperatures, food safety, sanitation, and freezer management.
• Ensure accurate cash handling and SOP adherence.
• Identify operational gaps and escalate appropriately.
• Coach on the sales floor to drive conversion and service excellence.
• Deliver on-the-job training and onboarding for new team members.
• Support inventory, merchandising, and in-stock execution.

Skills

Leadership

Customer service

Coaching

Flexibility

POS systems

Heavy lifting

Scheduling

Tools

POS systems

MS 365

Scheduling tools

Job description

Wild Fork Market in Frisco, TX seeks a Store Team Lead to translate the Store Manager’s vision into daily customer experiences. You’ll guide and coach Sales Associates, run shift operations, ensure food safety, and maintain a welcoming, high‑performance environment.

You’ll drive service excellence, coaching for conversion, and manage inventory, merchandising, and SOP adherence. Flexibility and strength in leadership are essential for success in a fast‑paced retail setting.