Store Support Lead: Train, Motivate & Delight Customers

Whole Foods Market; New York (NY); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market is seeking a Store Support Team Leader to assist in scheduling and supervising the Store Support Team and to ensure smooth department flow. You will support the Team Leader and Associate Team Leaders, training staff and maintaining top-notch store execution while upholding health and safety standards.

This role requires leadership, excellent communication, and a customer-first mindset. A flexible schedule including nights, weekends, and holidays may be required, with a pay

Qualifications

• Extensive knowledge of Store Support team procedures and policies.
• Ability to teach others in a positive, constructive manner.
• Advanced product knowledge and awareness of new products.
• Excellent interpersonal and leadership skills.
• Strong regulatory and safety policy understanding.
• Proficient in analyzing financial performance and inventory.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Trains Team Members to build a high-performance team and reduce turnover.
• Assists in training new Team Members using checklists and materials.
• Keeps cases and shelves clean, stocked, and rotated.
• Resolves difficult customer situations.
• Ensures appropriate breaks are given.
• Communicates concerns to Team Leader and Associate Team Leader.
• Notifies Team Leader of attendance issues.
• Sets and achieves high standards of retail execution.
• Fosters a positive, respectful team environment with strong morale.
• Monitors customer flows and directs Team Members to delight customers.
• Mentors and counsels Team Members to sustain a high-performance team.
• Provides timely performance evaluations and aligns with WFM goals.

Skills

Store procedures

Team leadership

Training others

Product knowledge

Regulatory & safety

Inventory management

Communication

Microsoft Office

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Store Support Team Leader to assist in scheduling and supervising the Store Support Team and to ensure smooth department flow. You will support the Team Leader and Associate Team Leaders, training staff and maintaining top-notch store execution while upholding health and safety standards.

This role requires leadership, excellent communication, and a customer-first mindset. A flexible schedule including nights, weekends, and holidays may be required, with a pay