Store Support Supervisor: Lead Customer Service & Team

Whole Foods Market; Los Angeles (CA); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Other Team Member perks

Job summary

Whole Foods Market in Los Angeles seeks a Store Support Team Member to supervise and delegate tasks, support Team Leaders, and help ensure smooth daily operations and a positive store image. You'll train new Team Members, maintain stocked shelves, resolve difficult customer situations, and uphold health, safety, and food safety standards.

This role requires 12+ months of retail experience, strong communication, and teamwork; the position offers opportunities for advancement and comprehensive

Qualifications

• 12+ months retail experience.
• Knowledge of Store Support procedures and policies.
• Strong interpersonal and customer relationship skills.
• Proficiency with email, Microsoft Office, and operations apps.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Resolves difficult customer situations.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers.
• Responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

Leadership

Training

Team supervision

Inventory management

Communication

Education

Tools

Microsoft Office

Job description

Whole Foods Market in Los Angeles seeks a Store Support Team Member to supervise and delegate tasks, support Team Leaders, and help ensure smooth daily operations and a positive store image. You'll train new Team Members, maintain stocked shelves, resolve difficult customer situations, and uphold health, safety, and food safety standards.

This role requires 12+ months of retail experience, strong communication, and teamwork; the position offers opportunities for advancement and comprehensive