Store Support Lead — Customer Care & E‑commerce Ops

Whole Foods Market; Miami (FL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market seeks a Store Support Supervisor to assist with scheduling and supervising the Store Support Team and daily department flow. The role supports the Store Support Team Leader to ensure smooth operations and exceptional customer service in a fast-paced store environment.

Overview includes training, delegation, and maintaining high standards of retail execution while fostering teamwork and safety compliance. Flexible scheduling is required to meet store needs.

Qualifications

• Extensive knowledge of Store Support team procedures and policies.
• Capable of teaching others in a positive and constructive manner.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Resolves difficult customer situations.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Team leadership

Training

Customer service

Product knowledge

Regulatory and safety policies

Decision making

Leadership

Prioritization

Microsoft Office

Email proficiency

Job description

Whole Foods Market seeks a Store Support Supervisor to assist with scheduling and supervising the Store Support Team and daily department flow. The role supports the Store Support Team Leader to ensure smooth operations and exceptional customer service in a fast-paced store environment.

Overview includes training, delegation, and maintaining high standards of retail execution while fostering teamwork and safety compliance. Flexible scheduling is required to meet store needs.