Store Support Lead: Elevate Customer Experience & Ops

Five Below Inc; Grandville (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below is seeking candidates for an hourly store position focused on delivering exceptional customer service and supporting daily operations.

The role includes assisting customers, stocking and merchandising, opening/closing procedures, and collaborating with the leadership team to meet sales goals. The company emphasizes a fun, fast-paced environment and opportunities to grow within the retail chain.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Frequently operate cash register.
• Move merchandise weighing up to 25 lbs and stock up to 5–10 feet high.
• Climb ladders to retrieve and put away stock.
• Bend, twist, and stoop in stock room and on the sales floor.
• Communicate with customers and coworkers, both in person and by phone.
• Work a flexible schedule including days, evenings, weekends, and overtime if needed.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking candidates for an hourly store position focused on delivering exceptional customer service and supporting daily operations.

The role includes assisting customers, stocking and merchandising, opening/closing procedures, and collaborating with the leadership team to meet sales goals. The company emphasizes a fun, fast-paced environment and opportunities to grow within the retail chain.