Store Support Lead - Customer Experience & Ops

Five Below Inc; Tinley Park (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below Inc. is seeking a store role with leadership responsibilities to oversee daily operations and guest experience. You will train crew, supervise staff, and ensure efficient merchandising and customer service at checkout.

The position requires lifting, ladder use, cash handling, and a flexible schedule including weekends. Prior management experience and strong communication skills are essential for success at Five Below.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.

Responsibilities

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
• Frequently ascend/descend ladders in order to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
• Must be able to work a flexible schedule including day, evening, weekends and possibly overnight shifts and travel as required.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store role with leadership responsibilities to oversee daily operations and guest experience. You will train crew, supervise staff, and ensure efficient merchandising and customer service at checkout.

The position requires lifting, ladder use, cash handling, and a flexible schedule including weekends. Prior management experience and strong communication skills are essential for success at Five Below.