Store Support Lead: Customer Experience & Ops

Five Below; Village of Patchogue (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Employee merchandise discounts

Paid time off

Job summary

Five Below is seeking a storefront leader to oversee daily operations and guest experiences. This hourly role emphasizes fast, friendly service and effective supervision of store associates.

You will manage opening/closing, assist with stock, and train teammates to deliver WOW customer service. Ideal candidates show at least 1 year of management experience, strong communication skills, and the ability to multi-task in a dynamic retail environment.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers; trains the crew on the B.E.S.T. experience.
• Oversee daily activities of store associates to ensure duties are performed effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.
• Manage opening/closing of the store, including cash handling, security and alarms.

Skills

Verbal and written communication

Multitasking

Creative thinking

Maintaining composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a storefront leader to oversee daily operations and guest experiences. This hourly role emphasizes fast, friendly service and effective supervision of store associates.

You will manage opening/closing, assist with stock, and train teammates to deliver WOW customer service. Ideal candidates show at least 1 year of management experience, strong communication skills, and the ability to multi-task in a dynamic retail environment.